11/19/2024
Hello to our Tulsa Family Psychiatry and Wellness Family,
As we celebrate five years of serving our patients, we want to take a moment to thank you for your continued trust and support. For those of you who have been with us since the beginning, you’ve witnessed the growth of our family-owned and operated practice, and we are proud to serve you.
With growth often comes the need for change to ensure healthy and efficient business operations. One area we have identified for improvement is how prescription refills are managed between appointments.
Why This Change?
We process a large volume of refill requests daily, requiring collaboration among patients, staff, providers, and pharmacies. This adjustment helps us maintain efficiency and deliver timely prescription management without requiring additional office visits.
To better support this process, beginning January 1, 2025, Tulsa Family Psychiatry & Wellness will implement a $5 processing fee for prescription refills requested between appointments. This change represents both a time and cost savings for you as compared to scheduling an extra visit.
Important Updates to the Prescription Refill Process
- When the fee applies:
The fee will apply to all prescription refill requests made between appointments. - Exemptions from the fee:
- Unexpected medication changes due to adverse reactions.
- Replacement prescriptions due to pharmacy stock issues (e.g., if the original prescription must be canceled and sent to a secondary pharmacy).
- Special considerations for Schedule II medications:
Many ADHD medications (classified as Schedule II controlled substances) require new prescriptions monthly by law. Patients taking these medications may need two prescriptions per month; however, the processing fee will remain a flat $5 per month per person, regardless of the number of prescriptions.
We encourage patients to schedule follow-up appointments as recommended by their provider to avoid running out of medication. Our team is here to assist with any scheduling needs to help ensure you have enough medication between visits.
Questions?
If you have any questions or concerns about this update, please don’t hesitate to reach out to us. We are happy to assist and work with you to navigate these changes.
Thank you for growing with us and trusting us with your care. We remain committed to providing you with the highest quality of care while supporting our dedicated team.
Sincerely,
Scott Fisher, MHA
Chief Executive Officer
